In hybrid bearing turbomolecular vacuum pumps, the high rotational speeds make regular inspection of the bearings and operating fluids essential.
Analyzing data from installed sensors can help identify any irregularities during the inspection process.
Product Services
Tailored services for your vacuum pumps and leak detectors
Regular maintenance and servicing are essential for maximizing the availability, performance, and service life of your vacuum equipment. We offer a full range of service solutions to ensure your vacuum pumps and leak detectors operate at peak performance.
Standardized or customized service solutions
Whether you need standard maintenance or a customized service option, Pfeiffer Vacuum+Fab Solutions has the right solution.
We provide comprehensive services for all Pfeiffer products. We are also continuously expanding our portfolio with new, product-specific services.
Maintenance
Our product maintenance follows a clear, transparent, and structured approach – typically in up to three consecutive steps.* We aim to keep you fully informed about all recommended and performed work to ensure your equipment is optimally maintained for maximum performance and longevity.
There are recommended standard maintenance intervals. However, these may vary depending on the operating conditions and application. Together with our experienced experts, we can create a customized maintenance plan tailored to your needs.
* Deviations may occur depending on the vacuum pump type.
Repair
At Pfeiffer Vacuum+Fab Solutions, we provide excellent service around the world. With more than 50 service locations worldwide, we guarantee first-class support wherever you are. Our repair services include fault analysis, detailed service reports, and the use of genuine Pfeiffer parts and tools – ensuring your equipment is restored to optimal condition.
Exchange
Our exchange program is a fast and efficient alternative to conventional maintenance or repair. You receive a fully overhauled, comparable product in exchange for your device that needs servicing, backed by a full 12-month warranty.1) Your returned vacuum pump will be refurbished and added to our exchange pool.
We offer two types of exchanges:
Maintenance exchange2)
This type of exchange is designed forplanned maintenance. You receive a comparable overhauled exchange product in advance and can continue operation until this replacement is installed. In the following four weeks, you can then send us your original vacuum pump for servicing. Your advantages:
- Receive an overhauled unit upfront and return your current one for servicing
- Avoid unnecessary downtime during scheduled maintenance
- Full 12-month warranty on the overhauled product
Standard exchange2)
The standard exchange is intended for unexpected vacuum pump failures. If your pump breaks down, we immediately support you with a fully refurbished replacement. You then have four weeks to send back your defective device.Your advantages:
- Get an overhauled unit right away and return your defective device
- Minimize downtime in case of breakdowns
- Full 12-month warranty on the replacement product
2) Exchanges dependent on stock availability.
Product-specific service options
Additional product services
In case of damage
- Repairs and maintenance at service centers.
- On-site repairs and maintenance by our service technicians.
- Troubleshooting and advice from our technical support team.
Genuine spare parts
- Spare parts from Pfeiffer are designed during product development to ensure a precise fit and exceptional quality.
- All product improvements are seamlessly integrated into our spare parts.
- After maintenance or repair, your equipment will be restored to the latest Pfeiffer technology standards.
Decontamination
- Certified decontamination is performed according to the latest industrial standard.
- Full compliance with all applicable legal and safety regulations.
- Safe and reliable handling of contaminated material throughout the entire process.
Installation
- Professional support during installation and commissioning.
- Expert instruction provided by our certified service technicians.
- On-site leak detection and gas analysis services.
Remote support
- Direct remote access to technical product specialists.
- Expert error analysis and troubleshooting via ticketing system.
- Comprehensive application support provided by our technical specialists.
Services for turbopumps
Maintenance of turbopumps
Inspection | Maintenance level 1 | Maintenance level 2 | Maintenance level 3 |
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Once a year | Every 4 years1) | Every 4 years1) | Every 4-5 years1) 2) (in a service center) |
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Spare parts
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2) Depending on type and size: for HiPace 80 Neo, as well as HiPace 350 and HiPace 450, a maintenance interval of 5 years is recommended.
Maintenance level 1 – Replacement of operating fluids
Operating fluids in turbopumps must perform a wide range of tasks under challenging conditions to ensure reliable operation. To maintain optimal performance, Pfeiffer offers the replacement of these fluids as part of maintenance level 1.
Maintenance level 2 – Replacement of bearings
Due to their design and usage, wearing parts and especially bearings are subject to significant operational stress. To optimize maintenance costs, Pfeiffer provides targeted replacement of the bearing parts that are most exposed to wear. During maintenance level 2, the turbopump is partially disassembled and cleaned. This level also includes all tasks covered in maintenance level 1.
Maintenance level 3 – Replacement of all wearing parts
To ensure the turbopump continues to meet all operational requirements, maintenance level 3 offers a complete restoration to its original technical specifications. At this level, the vacuum pump is fully disassembled and thoroughly cleaned. All wearing parts are inspected and replaced. After a final testing, the pump is returned with a 12-month Pfeiffer warranty covering all service work performed.
Repair of turbopumps
To keep your vacuum equipment operating at peak performance, Pfeiffer offers an overhaul service to repair faulty turbomolecular vacuum pumps to as-new condition. The following table outlines the key steps involved.
Factory overhaul |
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Turbopump utility films
On our Utility Film Portal,*you will find videos and documents supporting the servicing of Pfeiffer products. The portal also offers additional information and tutorial videos covering our vacuum pumps and other products.
*Please note that registration is required to gain full access to the Utility Film Portal.
Services for vacuum boosters
The seals and bearings in our HiLobe vacuum boosters are wearing parts. Depending on the load and the type of pumped medium, they can naturally develop leaks over time.
Maintenance of vacuum boosters
Inspection | Maintenance level 1 | Maintenance level 2 | Maintenance level 3 |
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Annual rotation | Annually | Optional/if required | Every 4 years (in a service center) |
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Spare parts
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Maintenance level 1 – Replacement of operating fluids
Operating fluids in vacuum boosters must perform a wide range of tasks under challenging conditions to ensure reliable operation. To maintain optimal performance, Pfeiffer offers the replacement of these fluids as part of maintenance level 1.
Maintenance level 2 (optional) – Cleaning of lobe rotors
Depending on the environment and working conditions of the vacuum pump, the lobe rotors and the housing are cleaned without removing the pump from the system. This level also includes all tasks covered in maintenance level 1.
Maintenance level 3 – Replacement of all wearing parts
To ensure the vacuum booster continues to meet all operational requirements, maintenance level 3 offers a complete restoration to original technical specifications. At this level, the booster is fully disassembled and thoroughly cleaned. All wearing parts are inspected and replaced. After a final testing, the vacuum booster is returned with a 12-month Pfeiffer warranty covering all service work performed.
Repair of vacuum boosters
To keep your vacuum equipment operating at peak performance, Pfeiffer offers an overhaul service to repair faulty vacuum boosters to as-new condition. The following table outlines the key steps involved.
Factory overhaul |
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Vacuum booster utility films
On our Utility Film Portal,* you will find videos and documents supporting the servicing of Pfeiffer products. The portal also offers additional information and tutorial videos covering our vacuum pumps and other products.
*Please note: To gain full access to the Utility Film Portal, registration is required.
Services for rotary vane vacuum pumps
In rotary vane vacuum pumps, common wearing parts include valves, sealing rings, and rotor vanes. Valves – typically composed of metallic springs and plastic components – may naturally develop leaks over time depending on the operating conditions and the nature of the pumped medium.
Gate valves, usually made of polymer materials, are also subject to wear and can experience abrasion during operation.
Gate valves, usually made of polymer materials, are also subject to wear and can experience abrasion during operation.
Maintenance of rotary vane vacuum pumps
Inspection | Maintenance level 1 | Maintenance level 2 | Maintenance level 3 |
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Annual rotation | Annual rotation | Every 2 years | Every 4 years (in a service center) |
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Spare parts
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Maintenance level 1 – Replacement of operating fluids
Operating fluids in rotary vane vacuum pumps must perform a wide range of tasks under challenging conditions to ensure reliable operation. To maintain optimal performance, Pfeiffer offers the replacement of operating fluids as part of maintenance level 1.
Maintenance level 2 – Replacement of critical wearing parts
During maintenance level 2, the vacuum pump is partially disassembled and cleaned. All critical wearing parts are replaced. This maintenance level also includes all tasks covered in maintenance level 1.
Maintenance level 3 – Replacement of all wearing parts
To ensure the rotary vane vacuum pump continues to meet all operational requirements, maintenance level 3 offers a complete restoration to original technical specifications. At this level, the vacuum pump is fully disassembled, thoroughly cleaned, and all wearing parts are inspected and replaced. After a final testing, the vacuum pump is returned with a 12-month Pfeiffer warranty covering all service work performed.
Repair of rotary vane vacuum pumps
To keep your vacuum equipment operating at peak performance, Pfeiffer offers an overhaul service to repair faulty rotary vane vacuum pumps to as-new condition. The following table outlines the key steps involved.
Factory overhaul |
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Rotary vane vacuum pump utility films
On our Utility Film Portal,* you will find a range of videos and documents to support the servicing of Pfeiffer products. The portal also offers additional information and tutorial videos covering our vacuum pumps and other products.
*Please note that registration is required to gain full access to the Utility Film Portal.
Services for scroll vacuum pumps
In scroll vacuum pumps, the tip seal and bearings are the primary wearing parts. Their wear rate depends on factors like operational load and the type of process gas.
Maintenance of scroll vacuum pumps
Inspection | Maintenance level 1 | Maintenance level 2 | Maintenance level 3 |
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Annual rotation | Approx. after 2.5 years1) | Optional / if required | Every 5 years1) (in a service center). |
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Spare parts
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Maintenance level 1 – Replacement of the tip seal
Over time, some components of a scroll vacuum pump may experience wear due to operating conditions. One such wearing part is the tip seal. To maintain optimal performance, the tip seals should be replaced approximately every 2.5 years. Pfeiffer offers tip seal replacement as part of maintenance level 1.
Maintenance level 2 (optional) – Replacement of critical wearing parts
The gas-ballast valve, tip seals, and O-rings can be replaced during maintenance level 2 if required. Due to the intelligent design of the vacuum pump, maintenance level 2 is easy to perform and can be carried out by the operator on site.
Maintenance level 3 – Replacement of all wearing parts
To ensure the scroll vacuum pump continues to meet all operational requirements, maintenance level 3 offers a complete restoration to its original technical specifications. At this level, the vacuum pump is fully disassembled and thoroughly cleaned. All wearing parts are inspected and replaced. After final testing, the scroll vacuum pump is returned with a 12-month Pfeiffer warranty covering all service work performed.
Repair of scroll vacuum pumps
To keep your vacuum equipment operating at peak performance, Pfeiffer offers an overhaul service to repair faulty scroll vacuum pumps to as-new condition. The following table outlines the key steps involved.
Factory overhaul |
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Scroll vacuum pump utility films
On our Utility Film Portal,* you will find videos and documents supporting the servicing of Pfeiffer products. The portal also offers additional information and tutorial videos covering our vacuum pumps and other products.
*Please note: To gain full access to the Utility Film Portal, registration is required.
Services for diaphragm vacuum pumps
In diaphragm vacuum pumps, , the diaphragm and valves are critical components that experience wear over time. These parts are typically made from elastomeric materials and are susceptible to aging, which leads to increased porosity.
Operational stresses, including mechanical strain and exposure to various gases, also contribute to the degradation of these materials.
Operational stresses, including mechanical strain and exposure to various gases, also contribute to the degradation of these materials.
Maintenance of diaphragm vacuum pumps
Inspection | Maintenance |
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Optional | Every 2 years |
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Repair of diaphragm vacuum pumps
To keep your vacuum equipment operating at peak performance, Pfeiffer offers an overhaul service to repair faulty diaphragm vacuum pumps to as-new condition. The following table outlines the key steps involved.
Factory overhaul |
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