We support you beyond the planning and installation of your gas abatement system with a comprehensive range of services.
Our service experts handle commissioning and regular system checks, along with many other services.
Whether through remote maintenance or on-site support – we make sure your system always receives optimal care.
Gas Abatement Services
Remote support or in-person service. Ensuring your system always receives the right maintenance.
Which service do you need?
Reliable help. Immediately.
24/7 customer support
Ensuring the uptime of your gas abatement system is our priority. That is why our customer support center is available 24/7 to assist you.
We deliver the parts you need and guide you through installation by phone or using augmented reality. If your gas abatement system needs repair, our worldwide network of service technicians is ready to help. They fix your system quickly and directly on site.
We deliver the parts you need and guide you through installation by phone or using augmented reality. If your gas abatement system needs repair, our worldwide network of service technicians is ready to help. They fix your system quickly and directly on site.
General services
Set-up and installation
We provide expert guidance on the installation and connection of our gas abatement systems. This includes the dimensioning of the waste gas and exhaust air piping, as well as the connections to the media supply.
Commissioning
During installation, we set all the operating parameters on-site and check the system components for proper, safe functioning. This includes a technical briefing for you and your team on how to operate the system safely and correctly. Finally, you will receive a written acceptance report from us.
Retrofits
We tailor your gas abatement system to meet your requirements and process needs. From software customization to mechanical retrofits – we ensure your system consistently delivers peak performance.
System checks
We offer annual or semi-annual check-ups to ensure that your system operates safely and reliably at all times. This service entails a complete system check for proper functioning, including a sensor test. During this test, we verify all parameter settings, trigger parameters, and alarm limits. After completion, you receive an official protocol (CT Sensor Test Protocol) as a record of the system check.
Analysis of operating costs
We help you improve your process by looking at your operating costs and identifying ways to save money. We suggest using the latest, most advanced technologies to customize your systems.
Fourier transform infrared (FTIR) gas measurements
We use infrared (IR) measurements to evaluate the performance of your equipment as well as the type and concentration of process gas used. Our FTIR analyzer has access to a large database of hydrocarbons, organics, and inorganics. Adjustments to the database, result calculations, and calibrations can be carried out independently of the measurement itself.
Maintenance
We offer a wide range of maintenance contracts to keep your system up to date. From online to 24/7 on-site service, we are always there to support you.
Maintenance intervals vary depending on your processes. Regardless of the issue, we provide fast and expert help. With more than 100 service specialists worldwide, we are ready to support you anytime.
Maintenance intervals vary depending on your processes. Regardless of the issue, we provide fast and expert help. With more than 100 service specialists worldwide, we are ready to support you anytime.
Our maintenance contracts
Maintenance intervals | Services | |
|---|---|---|
M1 Maintenance service |
|
|
M2 Maintenance service |
|
|
M3 Maintenance service |
|
|
Maintenance service 24/7 support |
|
|
Individual maintenance contracts | Each of our maintenance contracts can be tailored to your needs, ensuring that we maintain your system in the best possible way. If you are interested, please contact us. | |
Spare and wearing parts
Every part at your fingertips
If you need spare parts, you can order them easily by phone or e-mail. For customized spare parts, please contact our service team.Guaranteed reliability
In the event of an issue, we quickly supply spare parts to minimize system downtime and ensure a swift return to operation.
Easy troubleshooting
During installation, we provide an overview of all system parts so you can easily order the correct parts when needed.
Free spare parts during warranty
We will provide free spare parts – excluding wearing parts – during the warranty period.
Refill of dry bed absorbers
Fast granulate refill and disposal
Request a refill for your CT-D dry bed absorber, and we will arrange the exchange. Simply contact our service team.Simple and proven
We offer a simple and reliable concept for refilling and disposing of used granulate for our CT-D dry bed absorbers. The granulate containers are patented, reusable, and approved by the United Nations to transport hazardous goods.
Comprehensive disposal service
We provide a complete service package, including take-back and disposal services for used absorbent materials.
Safe handling of hazardous byproducts
We manage all hazardous process byproducts, relieving you of significant logistical burdens.
Training
Turning theory into practice
After your gas abatement system has been installed, we provide you with a comprehensive overview of its functions. You can also request training at any time for any number of your staff members.Flexible training options
We conduct training either directly at your site or at our training centers
Comprehensive training
We offer two progressive types of training. Level 1 covers machine elements, functionality, and system operation. Level 2 focuses on maintenance, repairs, and troubleshooting.